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VoCoVo Headset Solutions for Customer-Facing Teams

VoCoVo headsets improve team communication – boosting efficiency, unlocking profitability gains, improving staff engagement, tackling shrinkage and combating theft and antisocial behaviour. Simple, discreet and effective – VoCoVo empowers teams to deliver the best possible customer service.

VoCoVo headsets connect teams through voice

VoCoVo is a wireless headset system which allows customer-facing teams to communicate and collaborate discreetly. VoCoVo is ready to work out of the box and doesn’t require any installation, setup or internet connection – just mains power.

A simple way to make teams more efficient

VoCoVo makes team communication simple and effective, which positively impacts customer experience, staff efficiency, loss prevention and overall business profitability.

Cost-savings

VoCoVo headsets help teams members to communicate more efficiently. Colleagues can save time every shift by using the headsets to communicate in one open talk group, resulting in questions being answered faster and less time spent walking to find the right person to speak to. For the business, these efficiency gains quickly turn into cost-savings.

Team morale

VoCoVo helps colleagues feel more connected when at work. Users feel more confident in being able to resolve customer queries quickly and feel generally happier at work. Staff also feel safer when they wear VoCoVo headsets as they are less likely to feel isolated – even when working in an area on their own.

Staff empowerment

VoCoVo gives staff the one key component they need to feel empowered at work – communication. By having clear and discreet communication with the rest of their team, staff have far greater situational awareness which they can use to help customers quickly. As a result, staff who use VoCoVo headsets feel more part of a team.

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Packages for teams of all shapes and sizes

VoCoVo headset systems are used and trusted by retail and hospitality businesses everywhere – from Tesco and B&Q to your local convenience store or takeaway restaurant.

VoCoVo empowers teams with clear, instant and discreet communication across the entire premises to drive efficiency and boost customer service. They come ready to work out-of-the-box and don’t require complex installation, ready to deliver instant results.

Vocovo Go Base Unit with headset

Connect up to 29 team members out-of-the-box – simply plug the base station into mains power and start using. Each employee can have their own wearable which the headset clips into for optimal comfort and hygiene – choose between a headband, neckband or ear hook.

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vocovo-go-plus-with-s5-headset-web

Connect 29 or more team members out-of-the-box and integrate customer call points – ideal for click-and-collect desks or aisles where customers are likely to require assistance. Supplied with VoCoVo’s next-generation Series 5 Pro headset and primed for telephony and API integration.

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VoCoVo GO VoCoVo Enterprise
Maximum number of users 29 Unlimited
Base unit range 90m omnidirectional 90m omnidirectional
Headset supplied Series 4 Series 5 Pro
Base unit IP rating IP20 IP20
Headset IP rating IP20 IP65
Headset battery life 48 hours 48 hours
Headset battery capacity 295mAh 335mAh
Headset battery installation Integrated Removeable and replaceable
Headset battery – 30 mins charge 25% 50%
Headset weight 28g 28g
Headset wearable styles Headband
Neckband
Ear Hook
Headband
Neckband
Call Point compatibility Yes
Keypad compatibility Yes
Handset compatibility Yes
Telephony integration Yes
Third-Party API integration Yes
VoCoVo Portal compatibility Yes

 

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New Series 5 Pro Headset

Tested to endure extremes in temperature, moisture, drops and more, VoCoVo’s new Series 5 Pro headset delivers unrivalled durability to reduce repair and maintenance costs. S5 Pro is designed and engineered to the specific requirements of retail users.

Elevate customer service levels with VoCoVo

Customers love VoCoVo. By using VoCoVo headsets, you can improve staff efficacy, save money, provide a better customer service, reduced theft, increase business intelligence and much more.

VoCoVo solutions are also fully scalable. So no matter the size, shape or nature of your business, there is a VoCoVo solution for your exact needs. Whether you are a Tier I high street giant or a small, independent business, VoCoVo is designed for you.

Take your next steps with VoCoVo

Looking for more information? Check out these useful links:

If you would like to know more about becoming an approved reseller or purchasing VoCoVo for your business, please leave your details below and a member of our team will contact you as soon as possible.