Lounges allow travellers to escape from the hustle and bustle of airport life by providing a quiet and comfortable pre-flight experience. Whether flying for business or pleasure, travellers can relax and unwind in luxury while enjoying a range of complimentary food and drinks before their onward journeys.
No. 1 Lounges provides sanctuary for travellers in some of the UK and USA’s busiest airports, including London Heathrow Terminals 3 and 5. No. 1 Lounges’ Club Aspire Heathrow T3 was recently declared the World’s Leading Airport Lounge by The World Travel Awards, yet they are always striving to improve. They found that team communication was often a “struggle”, and searched for a solution to keep team members better connected across all areas of the lounge.
Team communication and customer experience go hand-in-hand
Club Aspire Lounge Heathrow T3 welcomes all travellers regardless of airline or ticket travel class. Club Aspire Lounge is often the refuge of choice for both business and leisure travellers thanks to its runway views and work zones, and the Lounge’s Customer Attendants are on hand to provide the most relaxing and comfortable environment for guests.
Despite their excellent reputation, Club Aspire identified that team communication could be improved across the lounge as a whole. Having to walk to find a team member was costing valuable time throughout every shift, distracting Attendants’ attention from their guests.
Subsequently, they searched for a solution which would allow colleagues to communicate quickly and discreetly no matter where they are in the lounge.
Club Aspire approached communication specialists RadioComs Systems Ltd for a consultation. RadioComs recommended VoCoVo, a proven communication tool for customer-facing colleagues to collaborate better and improve customer service. A discreet and easy-to-use headset solution, VoCoVo can connect colleagues across the lounge simply and reliably.
“No.1 Lounges had three key requirements – discrete, lightweight, and simple to operate – and they embraced the suggestion of a wireless headset from the start. The technology from VoCoVo has complimented the award-winning team, further enhancing the excellent customer
experience they consistently deliver.”Ruth Nixon | Account Manager, RadioComs Systems
Club Aspire Lounge Project Overview
- The challenge: Improve team communication by stopping colleagues having to physically find who they need to speak to.
- Key requirements: A discreet solution which would is simple to use, install and maintain and works across all areas of the lounge.
- The solution: VoCoVo GO team communication headsets.
“Discreet, lightweight and easy to operate”
When assessing ways to improve the way colleagues communicate, Club Aspire Lounge identified the need for a two-way communication solution. Two-way radios are well known for allowing colleagues to communicate quickly and concisely across a site, but are not always discreet enough for customer-facing teams and can be heavy, bulky units.
VoCoVo is a wireless headset communication solution which allows team members to communicate at the touch of a button using one open talk group via a stylish, lightweight headset. But perhaps more importantly for the Club Aspire team, VoCoVo is a very discreet solution which keeps communication between colleagues low-key and the headsets themselves blend perfectly with the team’s already smart uniform.
Based on their requirements, No.1 Lounges were recommended a VoCoVo GO system. VoCoVo GO is easy to use and set up; it simply requires connection to mains power and works independently of Wi-Fi or other wireless networks. VoCoVo GO is powered by a base station which creates its own wireless network, and can generate coverage of up to 90m in any direction of the base station. This was more than enough to provide coverage across the entire lounge.
“We needed better and faster communication, especially on the dot, and VoCoVo had been recommended by our IT Director. In a word, we would describe VoCoVo as “great”! We can communicate just like a phone call throughout the day and the headsets are easy to use.”
István VargaIstván Varga | Lounge Manager
VoCoVo helps hospitality businesses to accelerate customer experience
As VoCoVo’s authorised UK distributor, Syndico and a has vast experience in helping teams to be better connected through communication technology. VoCoVo is very quickly becoming the communication solution of choice for hospitality businesses who want to better connect their team members in order to deliver a level of customer service like never before.
Would you like to learn more about VoCoVo? Whether you are a communications reseller looking to bring VoCoVo to your customers, or a business looking to implement a VoCoVo solution – contact us today!
