Time lost when walking to find a colleague to ask for help
Retail workers lose valuable time when they can’t instantly share information without walking to find a colleague, eating into productivity and customer experience – both factors which affect the business’ bottom line.
Not receiving timely information which can help customers
Often, customer-facing staff rely on receiving timely information from colleagues to provide the level of service that customers expect. When information sharing isn’t easy and takes too long, the customers’ experience is damaged.
Dealing with the upwards trend in abuse aimed at retail colleagues
Customer-facing staff in the retail and hospitality industries face more abuse than ever before. 87% of retail workers reported experiencing verbal abuse in ACS’s 2023 Crime Report, which is hard to curb without the right tools.
Our range of two-way communication and body-worn video solutions are purpose-built to help Retail and Hospitality businesses to streamline their operations, tackle theft and antisocial behaviour, and empower staff to deliver exceptional customer service.
VoCoVo Team Communications
VoCoVo is a headset-based solution which helps customer-facing businesses to connect colleagues, customers & smart technology. VoCoVo headsets help colleagues to communicate discreetly and effortlessly on-the-go, helping them to deliver exceptional customer service and level-up the business’ operational efficiency.
Body Worn Video
Body Worn Cameras are a proven deterrent to crime, antisocial behaviour and theft. But in the event of such events happening, they can help Retail and Hospitality businesses to identify offenders, share their faces within their community, and prevent repeat incidents.
Enterprise Communication Software
For larger businesses with complex operations and colleagues who need the tools to be flexible to the business’ demands, Enterprise Communication Software attaches two-way radio functionality to smart devices already used for important functions like scanning and task management.
Interested in becoming a reseller? Want to know where to purchase our products? Looking for a value-add distributor for your products? Or just want to network? Please get in touch!
Registered address: Unit 6 Nelson Industrial Park, Herald Road, Hedge End, Southampton, SO30 2JH
