Valli Forecourts, a long-standing family-owned business in Leeds, West Yorkshire, traces its roots back to 1993 when brothers Haroon and Farook entered the commission operator arena with Margram, Shell, and Esso.
In 2002, BP’s decision to divest some of its network led to the establishment of Valli Forecourts, initially acquiring four sites and expanding to six within months.
Today, Valli Forecourts manages a diverse portfolio of 16 petrol forecourts and convenience stores. The company embarked on an ambitious investment program in 2008, demolishing and reconstructing most sites into modern, spacious fuel retail outlets featuring up to 3,000 sq ft of space, ample parking, and popular food-to-go options like Subway and Costa Coffee.
Addressing known challenges within retail
Despite several profitable years, Valli Forecourts grappled with common challenges in the retail market. Seeking greater efficiency, the company aimed to address issues related to security, time management, stock replenishment, and team communication.
Valli Forecourts set out specific requirements to tackle security, time management, and stock replenishment challenges, recognizing the potential negative impact on the business if not addressed.
The key requirements included:
- Enabling staff to work more flexibly and respond promptly
- Driving productivity in Valli stores
- Resolving customer issues efficiently
- Reducing in-store challenges such as queue times, losses, and complaints.
To overcome these hurdles, Valli Forecourts turned to 2826 Ltd for a solution and found the answer in VoCoVo‘s leading retail S4 headsets.
“A noticeable increase in efficiency”
Following a successful trial in two stores, Valli Forecourts implemented VoCoVo headsets across all 13 sites.
The rollout included VoCoVo “GO” 5 user systems and an IP20 Base unit for complete coverage across both an entire site, including store and forecourt. The headset system facilitated swift colleague communication, multitasking, and enhanced in-store visibility to minimize losses.
The immediate impact of VoCoVo’s voice technology was evident in-store, with colleagues feeling safer, more connected, and experiencing simplified team communication. Customers also benefited in the form of shorter wait times and better responsiveness, resulting in a noticeable enhancement in service quality. VoCoVo headsets seamlessly integrated into the sales team’s uniform, reflecting their essential role in Valli Forecourts’ operations.
Yunus Valli | Valli Forecourts
“The VoCoVo headsets have brought a noticeable increase in efficiency at Valli Forecourts. With prompt support for colleagues, they improve customer service by reducing response times without causing disruptions to other tasks. Quick communication among colleagues also leads to fewer incidents of shoplifting and allows for swift solutions in difficult situations.
“These headsets are not only easy to set up and use, but they also look professional and, most importantly, are incredibly comfortable for long shifts. Overall, the VoCoVo headsets have had a hugely positive impact on communication, organisation, and productivity at Valli Forecourts. It’s been a thoroughly positive experience for everyone involved!”
VoCoVo helps forecourt retailers to boost communication and efficiency
The decision to implement VoCoVo headsets across all stores underscores Valli’s significant improvements in efficiency and operations.
If you’d like to learn more about VoCoVo headsets for retail teams, please click here or call us on 01489 287 287 today!
About the Reseller
2826 Ltd is one of the fastest-growing installers of workplace voice and data solutions in the UK, offering a range of solutions from the leading manufacturers including VoCoVo, Hytera and KENWOOD.
Providing “tomorrow’s technologies today”, 2826 tailor two-way communication solutions to suit all requirements. They pride themselves on providing the very best service with a personal, friendly and flexible approach that makes life easy for their clients.
Call: 0845 2200 200
Email: info@2826.co.uk
Web: 2826.co.uk
