Supermarket giant Iceland has recently been undertaking various initiatives as part of their commitment to ensuring the safety, wellbeing, and optimal working conditions for all its colleagues.
With the recent launch of VoCoVo’s Series 5 Pro Headsets, designed to significantly enhance operational efficiency, colleague safety, and customer experience, Iceland has opted to equip staff with these headsets across its 1,004 UK stores.
VoCoVo and Iceland collaborated to create a solution tailored to Iceland’s specific needs. After a highly successful trial in select stores, the Series 5 Pro headsets will play a crucial role in Iceland’s future customer experience strategies.
After a thorough vetting process, Iceland chose the Series 5 Pro Headsets from VoCoVo, as they best met the supermarket’s needs for a durable and innovative solution to enhance the colleague working experience.
The world’s first communication headset for Retail
The first headset designed exclusively for retail, the VoCoVo S5Pro headset has been built according to specific, direct feedback received from retail leaders who have trusted VoCoVo‘s technology for decades.
S5Pro goes above and beyond the functionality of the previous generation Series 4 headset by delivering enhanced durability, comfort, HD audio and battery performance.
S5Pro is also primed for integration with third-party applications including telephony, smart shelving, security cameras, self-checkouts and store alarms, improving the connection between store colleagues and the technology that makes the business tick.
Click here to learn more about VoCoVo S5Pro headset.
VoCoVo headsets are used across all areas of Iceland’s retail stores, including the shop floor, back areas, and home delivery services. These headsets enable colleagues to collaborate efficiently on store operations, maintaining Iceland’s high standards of operational efficiency. Staff are empowered to meet customer expectations and quickly resolve queries, ensuring an optimal customer experience.
Kristian Barrett, Retail Director at Iceland Group
“The investment in VoCoVo Headsets is a real step forward in improving the efficiency, communication and safety of our store colleagues, which are all paramount to our current and future plans.”
The compact design of the Series 5 Pro Headset allows colleagues to communicate with crystal clear audio quality, while being discreet enough to ensure customers feel comfortable approaching staff on the shop floor. Its fully adjustable design provides a comfortable wearing experience, and the rapid charge feature offers 50% battery charge in just 30 minutes.
Iceland is also leveraging a full suite of custom-developed video content to train staff on the new solution. VoCoVo will provide ongoing support as the partnership evolves, with further integrations planned.
If you’re interested in VoCoVo, please get in contact with us here or call us today on 01489 287 287.
