Last updated: May 2025

This privacy policy sets out how Syndico Distribution Ltd (“Syndico”) uses and protects any information that you give Syndico when you use this website. Syndico is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

1. Our Contact Details

• Name: Syndico Distribution Limited
• Address: Unit 6 Nelson Industrial Estate, Herald Road, Hedge End, Southampton, SO30 2JH
• Phone Number: +44 (0) 1489 287 287
• E-mail: syndico@syndico.net

2. What Type of Information We Have

We collect personal information such as (but not limited to) contact names and identifiers, phone numbers, email addresses, and web addresses. Additionally, we may collect other relevant information, including company addresses, registration numbers, number of employees, company type, and industries operated within.

3. How We Get the Information and Why We Have It

Most of the personal information we process is provided directly by you for one of the following reasons:

• When you apply for an account with us.
• When you place a purchase order with us.
• When you access a secure part of our website.
• When you enter information required to download a file, request further information about a product or service, register for an event, request a call or meeting, or request support.
• When you provide your details at a meeting or event such as a trade show.

We also receive personal information indirectly in the following scenarios:

• From our manufacturer partners if you have left your details with them when looking for a reseller or for support or information that the manufacturer does not offer directly.
• From our reseller partners (customers) if you are an end-user and, in exceptional circumstances, we agree to support you directly if the reseller is unable to.

4. Lawful Bases for Processing

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You can remove your consent at any time by contacting us.
• We have a contractual obligation.
• We have a legitimate interest.

5. Online Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We are also Cyber Essentials accredited.

6. How We Use Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

7. Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact details.

8. Changes to This Privacy Policy

Syndico may occasionally update this policy by posting a new version on this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from May 2025.

If you need any more information, please contact us on 01489 287 287 or email syndico@syndico.net.